Urban Fringe Hair Privacy Policy

Our website address is: https://urbanfringehair.com. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site urbanfringehair.com (the “Site”).

HOW WE PROTECT YOUR DATA

At all times we minimise data collected or stored, maintain a site with ssl certification (which means communication is encrypted), will never share any of your information for marketing purposes and all transactions take place outside our site and server on payment processor's hosted sites so we do not touch, transmit, store or process any credit card information. Nevertheless to provide our services to you and comply with regulation (such as tax records requirements) we use select technologies, platforms and third party providers such as payment processors who in turn require data to safely and securely provide services and functionality.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse a Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

Shop Additional

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details (to payment processors) and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud (to payment processors)
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating and recording taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for required years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Contact Form

When you use our contact form or comment on our site (other than the shop) we retain your information only for customers services purposes, that is responding to your enquiry or comment, we neither collate that information or use it for any marketing purposes. Nevertheless your information may be examined by third party anti-spam providers who  typically scan information that may include the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION ?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping or click and collect, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, we may provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Booking and Order information like what was booked, purchased, when it was purchased and when your appointment is made or where your product should be sent, and
• Customer information like your name, email address, phone number, booking, billing and shipping information.

Our team members have access to this information to help fulfil booking and orders, process any refunds and support you.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We share information with third parties who help us provide our orders and store services to you. For example, we use Woocommerce and Square to power our online store--you can read more about how Square uses your Personal Information here: https://squareup.com/au/legal/privacy. We may also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Your information may also be used by Facebook Advertising indirectly since we use Facebook Developer for some aspects of our site.

As an Amazon Associate if you click a product link from our site to Amazon you may y be tracked according to their privacy policy which you can access here.

You can opt out of common third parties by visiting:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia and the United States.

MINORS
The Site is not intended for individuals under the age of eighteen (18) or twenty one (21) depending on your place of residence.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@urbanfringehair.com or by mail using the details provided below:

3 Lavelle St, Nerang, Gold Coast, QLD, 4211, Australia

Gift Card Terms & Conditions

1. Urban Fringe Hair Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption.
2. Gift Cards are only redeemable within Urban Fringe Hair Salon, Lavelle St, Nerang.
3. Gift Cards may not be exchanged (wholly or partly) for cash and cannot be redeemed to purchase additional Gift Cards. Gift Cards are non-refundable to the extent permitted by law.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance will remain on the Gift Card and cannot be redeemed for cash.
6. Gift Cards may be ‘topped up’ by adding additional funds in store at Urban Fringe Hair.
7. If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.
8. All Gift Cards sold at Urban Fringe Hair do not expire as long as Urban Fringe Hair is an operating hair salon under current management. 
9. Should Urban Fringe Hair suspect any fraud relating to a Gift Card, Urban Fringe Hair may refuse to redeem the Gift Card until Urban Fringe Hair is satisfied that no fraud has occurred.
10. Urban Fringe Hair Gift Cards are processed through Square and eCards under their own terms and conditions and privacy policies and should Square or eCards suspect any fraud relating to a Gift Card the Gift Card will become unredeemable.
11. Urban Fringe Hair is not liable for any lost/stolen Gift Cards. Please contact Urban Fringe Hair store immediately if your Gift Card has been lost/stolen so we can cancel it. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed.